Effective Date: August 26, 2026
At CorelleAI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to request a return or refund according to the terms below.
Return Period
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item should generally:
- Be unused and in its original condition
- Be returned with its original packaging, accessories, and tags when applicable
- Not be damaged as a result of customer misuse, improper handling, or normal wear and tear
- Include the order information or proof of purchase
Certain products may be subject to additional return restrictions where required by applicable law.
How to Request a Return
Before sending an item back, please contact our customer service team at:
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos or other information if the product arrived damaged or defective
We will review your request and provide return instructions if the return is approved.
Please do not send merchandise to the business address unless our customer service team specifically instructs you to do so.
Damaged or Defective Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
We may request photographs or other information to help us investigate the issue.
Depending on the circumstances, we may offer:
- A replacement
- A partial refund
- A full refund
- Another appropriate resolution
If an item is confirmed to have been damaged or defective before delivery, we will work with you to provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including products that:
- Have been used or damaged after delivery
- Are returned without required accessories or original packaging
- Are clearly marked as final sale
- Cannot legally or practically be returned due to their nature
Where applicable, any product-specific return restrictions will be disclosed before purchase.
Return Shipping
Unless the item is defective, damaged upon arrival, incorrect, or otherwise eligible for a seller-paid return under applicable law, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.
Refund Processing
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it, please:
- Check your bank or credit card account.
- Contact your payment provider.
- Contact us at dmnaagkxba@iubridge.com if the refund remains missing.
We will assist you in investigating the issue.
Exchanges
If you need to exchange an item, please contact us first at dmnaagkxba@iubridge.com.
Depending on product availability, we may process an exchange or recommend returning the original item and placing a new order.
Contact
For questions regarding returns or refunds:
Email: dmnaagkxba@iubridge.com
Address:
10763 West 54th Place
Arvada, CO 80002
United States